Complaints & Getting help

For Teens and Young Adults

If your rights are violated, whether in the context of your participation in the Award programme or not, you can complain to helpando confidentially and quickly and get help.

Helpando works independently of the Duke of Edinburgh’s International Award. As part of the KRF (KinderRechteForum), the helpando team are professionals in children’s rights and are there to help you, whatever the issue.

Helpando helps you when your rights are violated, but also when you observe other children and teenagers doing badly and want to do something to help.  It can be all kinds of concerns and rights violations, for example, arguments with parents, bullying, physical, emotional or mental abuse or violence, anxiety, eating disorders, depression or addiction problems.

You can be sure that anything you want to tell will remain completely anonymous. Unless someone is in serious danger. In that case, the confidentiality obligation could be lifted. But helpando will talk to you about that first.

It’s worth a try and often a conversation alone can open unexpected paths and doors. You can find more information directly on the website

You can reach helpando free of charge and confidentially:

Help phone: 0800/9998710

Whatsapp:  +4915735980856 or Whatsapp Link:

QR Code: 


Thank you to helpando and the team at KRF (KinderRechteForum) for your support!

For Adults

We hope that everyone who comes into contact with our association and with the Duke Award, especially every young person, has a positive experience. However, we are aware that there will be occasions when something does not go as intended and rights are violated. If anyone wishes to raise his/her concerns about our programme or activities, including the services we provide and/or the behaviour of any of our staff, please contact us. A complaint is the first step in helping us to change for the better, to improve and most importantly to help the aggrieved person get his/her due.

The Duke Award is run locally by licensed organisations (e.g. a school or youth organisation) and some Award sections may be run at an external provider of an activity (e.g. football club). Concerns about incidents involving these organisations should be raised with them in the first instance. Only when the complaints procedure of the licensed organisation or activity provider has been exhausted can we investigate the incident.

If you wish to raise a complaint, please contact our Executive Director directly at the following email: [email protected]

At this point we would like to point out that we are working with KinderRechteForum to give young people who do not wish to report to us the opportunity to get help confidentially via the helpando portal. Please make young people aware of this possibility.

We thank everyone for their cooperation.